At Gadillo, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
🔁 Returns
You may request a return within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order number or receipt) is required.
Note: We do not accept returns for items damaged due to misuse or wear and tear.
💸 Refunds
Once your return is received and inspected, we’ll notify you of the status.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
📬 Need help?
For any questions or to request a return, contact us at:
📧 support@gadillo.com